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Customer Relations Representative
TWIN FALLS ID 83303
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90221576

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Lithia Auto Stores

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Summary

  Job posted:   Sun May 27, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Customer Relations Representative
Overview
Lithia Auto Stores
Customer Relations Representative
Customer Relations Representative
Lithia Auto Stores embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Start your career with one of the largest and most successful retail automotive teams in the nation.

Job Description




Responsibilites:


The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at our stores by assisting management with customer focused programs. This individual works closely with the management team to ensure they are aware of their satisfaction scores and what they can do to improve them. The Customer Relations Representative also makes certain that customer service related manufacturer requirements are met.



+ Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes, to assure our customer's perspective comes first.


+ Be able to explain, score, and calculate manufacturer survey data.


+ Maintain a working knowledge of the Customer Service Center, by communicating with CSC directly when questions or concerns arise, this helps to keep related areas working together toward a common interest.


+ Provide assistance with administering Employee Satisfaction Survey programs, by getting employees to complete the survey, so that management can get a true report of how the employees views the management team as an employer.



Qualifications:



+ 18 years or older


+ Possess an acceptable driving record and a valid driver's license in your state of residence



Why Lithia? Our offerings include:



+ Medical, Dental and Vision Plans


+ Paid Holidays & PTO


+ Paid Life Insurance


+ 401(k) Retirement Plan


+ Employee Stock Purchase Plan


+ Vehicle Purchase Discounts



Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. * #CB





Customer Relations Representative











ID2018-42396


# of Openings1


Job LocationsUS-ID-Twin Falls


Store NameTwin Falls CJD


CategorySales

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